Peace of Mind - Dealer Letter to Our Customers
At this time when the news is dominated by Coronavirus (COVID-19), I wanted to
personally reach out and let you know that we are vigilantly implementing
enhanced protocols to ensure your safety when visiting our businesses. Every
day, we closely monitor and analyze developments and statements from local,
national and international health agencies, and we are taking actions to comply
with their directives which are based on facts and medical science.
There is nothing more important to us than making sure we manage this situation
as effectively as possible, so you continue to feel confident visiting our
businesses. Our senior management team meets daily and will continue to make
decisions on how we can further improve our programs and actions to help
protect guests and employees.
The health authorities tell us that, to prevent the spread of Coronavirus, we
must: wash hands frequently, heighten cleaning practices, avoid contact with
sick people and stay away from work when ill. All our actions are focused in
these areas.
Here's where we are at this time:
We are reminding employees through multiple channels about washing hands often.
We are talking to them about it, providing additional literature, and providing
additional hand sanitizer dispensers as well.
For guests, we are providing more hand sanitizer dispensers across our
businesses in high visibility and high traffic areas. We are also increasing
our reserves of hand sanitizers for use by our guests and employees over an
extended period.
We are buying more cleaning and disinfectant supplies. We are increasing the
frequency of cleaning high-touch surfaces in public areas with additional
staffing.
We are reinforcing training procedures to ensure cleaning processes are
implemented properly by our employees.
If an employee appears to be suffering from flu-like symptoms, they will be
asked to promptly seek medical attention and to remain at home until they are
free of symptoms.
We are encouraging guests who are ill to seek medical attention and to avoid
public exposure as much as possible. Please avoid our businesses if you are
experiencing flu-like symptoms and call to cancel any existing appointments. We
will be happy to re-schedule for a future date.
We appreciate your business and loyalty to Baldwin Lincoln. We are committed to
implementing recommendations from the health authorities to give you peace of
mind as you visit us now and in the future. The health and safety of our guests
and employees will always be our most important consideration, especially in
these challenging circumstances.
Best Regards,
Baldwin Lincoln